FAQ

Privacy Policy

Last Updated: April 18, 2026

1. Introduction

Welcome to Ammanya. This Privacy Policy explains how Ammanya, a company incorporated in India, referred to as "Ammanya", "Company", "We", "Our" or "Us", collects, uses, stores, shares, and protects your personal information when you visit or use our website www.ammanya.in, including any related sub-domains, services, tools, and features.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.

2. Information We Collect

We may collect personal and non-personal information from you when you visit our Website, create an account, place an order, contact us, subscribe to updates, or interact with our services.

The information we may collect includes:

- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Account login details
- Communication preferences
- Device and browser information
- IP address
- Website usage data
- Any other information voluntarily provided by you

3. How We Collect Information

We may collect information from you in the following ways:

- When you create an account on our Website
- When you place an order
- When you contact customer support
- When you subscribe to newsletters or promotional messages
- When you fill out forms on our Website
- When you browse or interact with our Website
- Through cookies and similar tracking technologies

4. Use of Your Information

We use the information collected from you for the following purposes:

- To process and deliver your orders
- To manage your account
- To provide customer support
- To send order confirmations and delivery updates
- To process replacements, exchanges, or store credit coupons
- To improve our Website, products, and services
- To personalize your shopping experience
- To send promotional offers, updates, and marketing communications
- To conduct surveys and collect feedback
- To prevent fraud, unauthorized transactions, and misuse of our Website
- To comply with legal obligations
- To resolve disputes and enforce our policies

5. Communication Consent

By using our Website, placing an order, creating an account, or providing your contact information, you consent to receive communications from Ammanya through phone calls, SMS, WhatsApp, emails, and other communication channels.

These communications may include:

- Order confirmations
- Shipping and delivery updates
- Customer support messages
- Replacement and exchange updates
- Promotional offers
- Product updates
- Feedback and survey requests
- Important service-related notices

You may choose to opt out of promotional communications, but we may still send you important transactional or service-related messages.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, we may share your information with trusted third parties when necessary, including:

- Delivery and logistics partners
- Payment gateway providers
- Technology and hosting service providers
- Customer support service providers
- Marketing and analytics partners
- Legal, regulatory, or government authorities, when required by law

These third parties are allowed to use your information only for the purpose of providing services to us or fulfilling legal requirements.

7. Payment Information

Payments made on our Website may be processed through secure third-party payment gateways. We do not store your complete card details, UPI PIN, net banking password, or other sensitive payment credentials on our servers.

Payment information is handled by authorized payment service providers in accordance with their own security and privacy policies.

8. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, and similar technologies to improve user experience, analyze Website traffic, remember user preferences, and provide personalized content or advertisements.

Cookies may help us:

- Remember your preferences
- Keep items in your cart
- Understand how visitors use our Website
- Improve Website performance
- Provide relevant offers and advertisements

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the Website.

9. Data Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures may include technical, administrative, and physical safeguards. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes mentioned in this Privacy Policy, including order processing, customer support, legal compliance, dispute resolution, fraud prevention, and record-keeping.

When your information is no longer required, we may securely delete, anonymize, or archive it as permitted by applicable law.

11. User Rights

Subject to applicable laws, you may have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for certain types of processing
- Opt out of promotional communications
- Raise concerns regarding the handling of your personal information

To exercise these rights, you may contact us using the contact details provided in this Privacy Policy.

12. Account Information

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login details and password.

You agree to notify us immediately if you suspect any unauthorized access or misuse of your account. Ammanya shall not be responsible for any loss or damage arising from your failure to keep your account details secure.

13. Third-Party Links

Our Website may contain links to third-party websites, apps, or services. These third-party platforms are not operated or controlled by Ammanya.

We are not responsible for the privacy practices, content, policies, or security of any third-party websites. We encourage you to review their privacy policies before sharing any personal information.

14. Children’s Privacy

Our Website is intended for users who are at least 18 years of age. We do not knowingly collect personal information from children below the age of 18.

If we become aware that we have collected personal information from a child without proper consent, we may take steps to delete such information.

15. Marketing and Promotional Communications

With your consent, we may send promotional messages, product updates, offers, discounts, and other marketing communications through email, SMS, WhatsApp, phone calls, or other channels.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

16. Changes to This Privacy Policy

Ammanya reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.

Any changes will be posted on this page with the updated date. Your continued use of the Website after any changes to this Privacy Policy will mean that you accept the updated Privacy Policy.

17. Grievance and Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Email: care@ammanya.in
Watsapp: 9310417762
Customer Service Hours: 10 AM to 7 PM

18. Consent

By using our Website, creating an account, placing an order, contacting us, or providing your personal information, you consent to the collection, use, storage, processing, and sharing of your information in accordance with this Privacy Policy.